Refund & Cancellation Policy
NOTE: It is the responsibility of the person placing the online order to ensure that all order details (date, time, delivery location and onsite contact) are correct.
Order Cancellations & Refunds
Should you need to cancel your catering order, please contact us for a refund or to reschedule your order to another date. Please note, refunds and rescheduling will not be available within a 24 hour window of your delivery/pick-up time.
Please email us if you’d like to cancel or make a change to your order.
Late or Missing Refunds
It can take some time for your bank or credit card company to process a refund. Please allow up to 5 business days after you’ve received confirmation from us for your refund to be processed.
If it has been longer than 5 business days, please contact us at firstname.lastname@example.org.
The Grounds of Alexandria reserves the right to adjust the invoice for any changes requested or adjustments made prior to delivery of your catering order.